When equipping a hotel, choosing an amenities supplier goes far beyond simply looking for the lowest price. In the HORECA sector, welcome products are an extension of the accommodation’s brand. For this reason, product quality, supply capacity, personalisation options and after-sales service are all aspects that directly influence the image of the establishment and guest satisfaction.
If you are looking for the ideal partner to supply your accommodation, these are the key factors you should consider before making a decision.
When outsourcing this service, you may come across either intermediaries or manufacturers. Working directly with a manufacturer offers undeniable competitive advantages. This direct and unfiltered relationship provides greater control over quality, better personalisation possibilities — as you are not limited to closed third-party catalogues — and much more agile communication when urgent situations need to be resolved.
The cosmetics you offer will come into direct contact with your guests’ skin, so you cannot afford to take risks. It is essential to choose a supplier with its own laboratory and strict quality control systems throughout the entire manufacturing process. This ensures safe, tested formulations with fragrances that truly convey a premium feeling.
A hotel cannot afford to hang up the “fully booked” sign and then discover that there are no shower gels left in storage. Responsiveness is essential. Supply must be stable and capable of adapting to the hotel’s needs throughout the year, covering peak occupancy periods without any issues.
Every establishment has its own soul and requires a different solution. An urban boutique hotel is not the same as a holiday resort. A good supplier should offer a broad catalogue with its own collections for those looking for quick solutions, but it should also have the necessary infrastructure to develop fully customised projects that integrate your brand’s logo and colours.
The tourism sector is moving towards a much greener model. The incorporation of sustainable materials and the continuous development of new eco-friendly collections — such as biodegradable packaging or solid cosmetics — are clear indicators of a supplier that is prepared to meet the current and future needs of the sector. If your supplier does not innovate, neither will your hotel.
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